Why does everything I chop turn into mush?
Why does THE BULLETTM not crush ice, it just spins it around?
What would cause the extractor to have so much pulp but no juice?
It says everything is dishwasher safe, why did my cups come out deformed after I put in the dishwasher?
Why does juicing carrots take so long?
Does the Magic Bullet come with a warranty?
Is it OK to put the Magic Bullet in the dishwasher?
Are all the Magic Bullet pieces microwave safe?
What are the Magic Bullet cups, mugs and blender made of?
How much do THE BULLETTM Cups hold? What is their capacity?
What is the capacity of THE BULLETTM Blender? How much does it hold?
Can I order the Deluxe 2 quart Food Processor attachment featured in the infomercial?
What do I do if the cup/Party Mug leaks while I'm mixing ingredients with the Magic Bullet?
Q: Why does everything I chop turn into mush?
A: You may be over processing your food by letting your Magic Bullet slip into Lock On Mode (see video demonstration of Lock On Mode) when you should be using the Pulse Technique (see video demonstration of the Pulsing Technique). Please read the Pulse Technique instructions on page 15 of the user manual or follow the steps shown in these video demonstrations and you'll be making perfect chopped onion, salsa and all your favorite textured foods in no time.
Q: Why does THE BULLETTMnot crush ice, it just spins it around?
A: You may be overloading your cup. If you're using the bigger, homemade ice cubes, they need some room to move around so they can reach the blade. Smaller, less dense cubes will crush much easier. For the best results, combine a little liquid with the ice. Click here to see Blended Iced Coffee Drink video demonstration for more information.
Q: What would cause the extractor to have so much pulp but no juice?
A: Most fruit is very fibrous which means you'll get a lot of pulp. When juicing, it's a great idea to combine dense fruits and vegetables with juicy ones. A tasty combination cocktail is orange-cantaloupe juice. The orange will leave quite a bit of pulp, but the cantaloupe has very little. Carrot-Watermelon juice is another great combination. Click here to see a video demonstration of juicing with the Magic Bullet.
Q: It says everything is dishwasher safe, why did my cups come out deformed after I put in the dishwasher?
A: As mentioned in your User Manual, you should always wash the cups on the top shelf of you dishwasher. It's very likely that you have your dishwasher set to sanitize mode which uses extreme heat to clean the contents of the dishwasher. Most dishwashers have several settings that use less heat than sanitize, reduce the setting and always put your bullet cups on the top shelf.
Q: Why does juicing carrots take so long?
A: Juicing carrots is time consuming because carrots are not that juicy. Carrots are dense vegetables, so it takes a lot of carrots to create a cup of juice. That's why carrot juice is so expensive. It's a good idea to make a cocktail that combines carrots and another juicier fruit or vegetable, like oranges or tomatoes. The mixed juices are a delicious and nutritious. Click here to see a video demonstration of juicing with the Magic Bullet.
Q: Does the Magic Bullet come with a warranty?
A: Yes, the Magic Bullet is covered by a full 1-year warranty. If it does not operate to your satisfaction due to defective parts or workmanship, Homeland Housewares will repair or replace it for free.
Q: Is it OK to put the Magic Bullet in the dishwasher?
A: Yes, with the Magic Bullet clean up is a snap! All of THE BULLETTM Cups, blades, Party Mugs, lids and lip rings are dishwasher safe. So are THE BULLETTM Blender and Bullet Juicer kit pieces. The only thing that cannot go in the dishwasher is the Magic Bullet power base.
Q: Are all the Magic Bullet pieces microwave safe?
A: The Magic Bullet Tall and Short Cups and Shaker/Steamer tops are indeed microwave safe. You can prepare and cook food in the same cup without dirtying a dish and with no pots and pans to clean up. All other pieces of the Magic Bullet, including the Party Mugs, should not be used in the microwave.
Q: What are the Magic Bullet Tall and Short Cups made of?
A: These components are made out of high-impact plastic. Unlike glass, they do not shatter when dropped.
Q: How much do THE BULLETTM Cups hold? What is their capacity?
A: The large Bullet Cup holds 18 ounces, the regular sized Bullet Cup holds 12 ounces.
Q: What is the capacity of THE BULLETTMBlender? How much does it hold?
A: THE BULLETTM Blender sold via our infomercial and this official website is a full sized blender and holds 32 ounces.
Q: Can I order the Deluxe 2 quart Food Processor attachment featured in the infomercial?
A: Unfortunately, that item is back-ordered and is not available at this time. However there are special web discounts available to you when you purchase your Magic Bullet through BuyTheBullet.com
Q: What do I do if the cup/Party Mug leaks while I'm mixing ingredients with the Magic Bullet?
A: Your Magic Bullet is designed to provide a watertight seal for the life of the unit. If you find that, occasionally, liquid seeps out while you are using your Magic Bullet, it is generally because of one of two reasons. First, check to make sure that the blade assembly has been screwed tightly onto THE BULLETTM Cup or Party Mug. Or, if it is firmly fastened, then the problem may be that the gasket is missing. There is a clear plastic gasket that lines the inside rim of each of the blade assemblies. Occasionally, it will fall out in the dishwasher or sink. Check to make sure that the gasket is in the motor assembly. If it is not, then dig it out of your dishwasher or replace it with one of the spare gaskets provided in your kit.